The customer feedback your product team needs to hear is trapped in Gong.
Get real customer insights from Gong delivered to Slack—unlock the feedback that's already there.
The Problem
Customer insights are buried in hours of Gong recordings that product teams don't have time to listen to.
Product teams get customer feedback weeks later in quarterly reviews, not when they need it most.
The result? Missed opportunities, wrong priorities, and features that miss the mark.
Who this is for
Product teams at organizations that develop B2B products with an enterprise sales team who use Gong and Slack.
If your sales team is already recording calls in Gong and your product team collaborates in Slack, you have everything you need to unlock customer insights that are already being captured.
What You Get
It's like having an experienced, strategic product director listen to all of your Gong calls and summarize exactly what the product team needs to hear.
Customer Pain Points
What prospects are struggling with and what workarounds they're using
Feature Requests
Direct customer asks and feedback about existing features
Objections & Barriers
What stops customers from buying and what concerns they have
Use Cases & Edge Cases
How customers intend to use your product and special requirements
Competitive Intelligence
What alternatives prospects are considering and why
Customer Language
How customers describe problems in their own words
All of this is delivered weekly to your Slack channels—right where your team already works and collaborates.
You might need this if...
Your last three feature releases missed the mark because you built what you thought customers wanted.
Sales keeps saying "customers are asking for X" but you have no way to verify what they're actually hearing.
You're losing deals to competitors but don't know why prospects are really saying no.
Your roadmap decisions are based on the loudest internal voice, not actual customer data.
You spend weeks debating feature priorities that could be resolved with real customer insights.
How It Works
Connect your Gong account
Simple one-time setup using your existing Gong instance. No additional licenses or software installations required—we work with what you already have.
AI analyzes your sales calls
Our system processes call recordings and transcripts to identify customer pain points, feature requests, objections, and competitive insights—filtering out the noise to surface what matters to product teams.
Weekly insights delivered to Slack
Receive curated summaries in your product team's Slack channels every week, with direct links back to relevant call moments in Gong for full context when you need it.
Setup time: Less than 15 minutes • Time to first insights: Within one week
Turn your Gong recordings into product gold
Get customer insights from Gong delivered weekly to Slack